Let's start by defining the term IT Service Management or ITSM. Basically, it's everything involving...

There is a need to make complex, ad-hoc processes more accessible, more efficient, and executed with...

This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...

It goes without saying that automation breeds efficiency and cost reductions. But what's lesser known...

Delivering a best-in-class employee experience is essential as remote work gains momentum. Read about...

Great customer experience is about giving customers more of what they want and need faster. It's about...

IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...

Explore the top four business imperatives currently driving technology excellence and the combination...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

Deliver an AI-powered employee experience across any system with Automation Engine. IT organizations...

To attract and retain top talent, organizations need to be able to effectively measure employee sentiment....

The exploding demand for digital services is a great opportunity for you to lay the foundation for business...

The ongoing COVID-19 crisis, economic uncertainty, and other shifts have made new technologies more important...