The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

As well as increased delivery volumes, 'COVID sensitization' has led to customers expecting more. Last...

Great customer experience is about giving customers more of what they want and need faster. It's about...

If asked to select a word to describe the experience of the past two years, a large proportion of business...

Learn how Workday can help your organization understand its employee data to make better people decisions...