Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to work from home or hybrid working models, which changed the entire flow of work as it became dependent on technology. As the contact centre is no longer one touchpoint in the customer journey, it fails without chain management.
Download now to understand the steps of organisational change management.
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Analytics, Cloud, Compliance, CRM, Digital transformation, Email, Employee Experience, ERP, Machine Learning, Project Management, Software
More resources from NICE
Customer journey map: The new digital-first C...
This infographic explores the linear customer journey alongside today's customer experience expectations. Leading CX experts will help you understa...
Effortless Service, Happier Customers
This eBook reveals expert insights into how your contact center can effectively implement self-service capabilities to resolve issues quicker, lead...
2020 Customer Experience (CX) Transformation ...
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the ...