CRM

Hybrid Cloud: The New Architecture for Today’s Business
The hybrid cloud is unlocking massive opportunities for organizations to deliver more value for the business,...

Experience in action
Everybody's talking about customer experience The future health of your brands, products, and services...

2022 agent experience trends report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

The US Customer Experience Decision-Makers’ Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

7 Steps to Developing a Cloud Security Plan
Security concerns are top-of-mind for IT executives in light of highly publicized data breaches at a...

Cultflicks
CULTflicks is a niche video streaming entertainment company that offers the unique experience of specialized...

Bring world-class customer experiences and calling into Microsoft Teams
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations...

Best Practices to Adopt and Drive Data Privacy Governance
Data is the business-critical lifeblood of your digital transformation, enabling new revenue streams,...

Your guide to moving to a usage-based business model
Customers don't want to own anymore – they want to use. The market has become a subscription economy...

A New Paradigm for Salesforce Testing
Just as low-code and no-code development tools are transforming velocity for the new ways that we work,...

Backup ROI for Dummies
Takeaways from downloading the executive brief: Why wait until something fails, breaks, is overwritten...

Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

20 Examples of Smart Cloud Security
Smart cloud security provides critical capabilities such as governing access and activities in sanctioned...
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