Service Management

CCW Digital's Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

A Five-Step Plan to Move Your Apps to the Cloud
Cloud applications, platforms, and services are changing the way enterprises compete for customers. The...

Why digital transformation is the only option for businesses today
Over the last ten years, digital transformation has changed the landscape of global business. In this...

Strategies to ensure the success for your identity governance project
Read our ebook to discover clear guidelines you can follow to successfully implement your own identity...

8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based...

High performance with distributed caching
For many web, mobile, and IoT applications that run in clustered or cloud environments, distributed caching...

SteelCentral Aternity for Microsoft Apps and Devices
End User Experience Monitoring for troubleshooting and validating change for Office, Windows, and Surface...

Security Operations Use Case Guide
Responding to security incidents and vulnerabilities is an ongoing process, and you know that reacting...

Multi-Cloud Management: Take Control of Cloud Transformation
The recent past has underscored two key points: the future is increasingly uncertain and agility is the...
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