Service Management

2019 IT Skills and Salary Report
The 2019 IT Skills and Salary Report provides the most informative and revealing insights into the inner...

Intelligent Authentication and Fraud Prevention Intelliview
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Not All End User Experience Monitoring Solutions Are Created Equal
Digitization has undoubtedly changed the way companies do business with their customers, partners and...

Powering Digital Transformation with a Hybrid Cloud Strategy
It's not news that companies in every industry are fundamentally transforming the way they do business. Scrappy...

CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

The Beginner's Guide to Dynamic Case Management
What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

2020 IT Skills and Salary Report
The COVID-19 pandemic has placed greater emphasis on the need for skilled IT and tech professionals to...

NetSuite ERP vs Epicor ERP vs Sage Cloud
Enterprise resource planning ranks high among the most comprehensive, powerful data management solutions...

The 10 Universal Truths of Identity and Access Management
Most organizations implement technology to do things better, deliver higher value, fulfill their mission...

Making Employees Happier, More Productive, and Reassured
Companies have a responsibility to keep employees safe and maintain secure, functional workspaces that...
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