Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Use the IDC MarketScape's U.S. Managed Detection and Response Services 2021 Assessment to learn more...

Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer...

Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Delivering great customer experience—and fixing issues before customers even know there's a problem—goes...

This IDC white paper reviews important market trends that have driven rapid growth in global hyperconverged...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Business and commercial decisions drive the consumption of different clouds. Although many enterprises...

Cloud applications, platforms and services are changing the way enterprises compete for customers. The...

The employee experience has never been a more critical subject for business leaders. The world of work...

As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

The decision of where to run applications has grown steadily more complex and cloudier over the past...

Forrester Research studied how technology is changing as workers spend more time in the cloud. The Cloud...

As cloud computing adoption matures among organisations of all sizes, a growing number of midmarket companies...