CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also offers:
Read More
By submitting this form you agree to ServiceNow contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. ServiceNow web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Analytics, Applications, Artificial Intelligence, Cloud, Collaboration, Corporate Culture, CRM, Digital transformation, Employee Experience, ERP, IT Infrastructure, Machine Learning, SAN, Service Management, ServiceNow
More resources from ServiceNow
IDC study: Strategic automation empowers empl...
Improved process transparency and more engaged employees are among the most common benefits of strategic automation, but its impact on empoweri...
The Book of Knowledge - HA&LC
Gartner predicts that 65% of all app development activity will take place on low-code platforms by 2024. That's because a feature-rich, low-code pl...
The Three Customer Service Megatrends In 2021...
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive ...
