The US Customer Experience Decision-Makers' Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.
Find out more about your customers' preferences and gain insights into what they value in customer experience. With information gathered from over 200 senior customer experience and customer contact professionals as well as 1,000 consumers, this report gives you insights to improve your customer experience strategy. The report covers:
Downloand to discover how and why organizations are driving radical customer experience improvement programs with this analyst guide.
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