RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Thanks to advances in technology, the business world is changing – it's faster, it's global, and ultimately,...

Organizational agility is more important today than ever. Digital transformation has dominated business...

Many cloud applications authenticate users with passwords alone—an alarming notion considering the...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

Digital transformation is no longer a mystery to enterprises, but they still have many questions. What's...

VMware CloudTM on AWS brings VMware enterprise-class Software-Defined Data Center (SDDC) software to...

The recent pandemic-induced crisis has amplified the importance of finding a solution to highly siloed...

NetApp Cloud Volumes Service and Azure NetApp Files offer something brand new: a fully-managed service...

Cost Savings And Business Benefits Enabled By VMware Cloud On AWS. VMware Cloud on AWS is an integrated...

Just as low-code and no-code development tools are transforming velocity for the new ways that we work,...

The health of your brand, products, and services depends on delivering exceptional experiences time and...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Migration to the public cloud should be considered a strategic move, which includes reviewing and planning...