Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Explosive data growth is a double-edged sword. On one hand, it's enabling the most disruptive and exciting...

Organisations recognise the potential for significant improvements in performance, efficiency, and security...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

We cannot anticipate change, although we can bet on its coming, be it from weather, pandemics, socio-political...

Make monitoring actionable through automated global server load balancing. ...

IT modernisation is a key focus for many organisations. Legacy infrastructure and deep-seated operating...

This book consists of five chapters that explore: ...

IT transformation is more than a one-time migration of applications to the cloud, it's an ongoing process...

Are you considering migrating to Microsoft Office 365 or already facing challenges with the move? Don't...

As enterprises embrace digital transformation, the adoption of software-as-a-service (SaaS) is robust...

Growth at the Edge in the form of remote workers and large numbers of new IoT devices has created unique...

This report illustrates the results of the annual ISACA® global State of Cybersecurity Survey, conducted...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...