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Report: Forrester TEI for CSM

Published by: ServiceNow

To deliver effortless, end-to-end customer experience every time, all parts of your organisation need to work together, across the front, middle and back office. See how this was achieved—while increasing contact centre efficiency by up to 20% and achieving a 170% ROI – by reading the commissioned Forrester Consulting Total Economic Impact™ Study on ServiceNow Customer Service Management.

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Lang: ENG
Type: Whitepaper Length: 24 pages

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