Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

In our 33-criteria evaluation of web application firewall (WAF) vendors, we identified the 10 most significant...

What did the phishing landscape look like in 2018? Is general end-user awareness of phishing and other...

Harness the power of data. To be a leader that's going to reinvent, you have to be relentless and tenacious...

Enhanced Performance, Capacity, and Cost-effectiveness Exadata is Oracle's platform for optimally running...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Gain insights from RedThread Research on why businesses are focused on diversity, equity, inclusion and...

The pandemic is fast tracking the digital transformation of organisations in China (and the region) as...

ESG conducted a double-blind, online survey of 2,000 IT decision makers knowledgeable about a broad range...

Providing a great customer experience requires more than just a great product — it also takes a nimble...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

In 2022, ransomware remained the most prevalent form of attack. In investigations by Secureworks® incident...

Ransomware continues to pose a credible and costly threat to the enterprise. Misinformation only compounds...

This paper delivers guidance for using Dell EMCTM PowerStoreTM T model arrays in an Oracle® 12cR2 (and...