Machine Learning
Why IT Struggles with Innovation and What to Do About It
Just 21% of senior IT professionals believe that they address change better than their competitors, according...
Bloor Research Data Governance Market Update
Streaming analytics is a space that is largely built on the back of stream processing. In turn, stream...
CMO's Guide to AI for Customer-Centric Marketing
AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...
Managing the Cybersecurity Skills Shortage
The cybersecurity skills shortage has grown more urgent in recent months amid 'The Great Resignation'...
The digital HQ toolkit
Recent events have shown us that we can be effective, creative and productive working from anywhere –...
Debunking the Top 5 Myths About Malicious Bots
Today, as much as 40% of all Internet traffic consists of bots: non-human users that perform automated...
Personalization powered by machine learning
Create relevant, personalized customer experiences with machine learning Personalizing content for online...
5 steps to harness the power of the organization to better serve customers
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters. Read...
AWS Cloud Operations
Built for operating at cloud scale, AWS Cloud Operations offer a clear and easy path to the business...
Customer 360 for dummies
Did you know that approximately 300 billion emails are sent every day and that about half of all email...
Effortless Service, Happier Customers
This eBook reveals expert insights into how your contact center can effectively implement self-service...
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