The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

IT teams are under extreme pressure to improve backup, disaster recovery and data protection to eliminate...

As work evolves to take place outside the four walls of the traditional office, small and midsize organizations...

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used...

In our 33-criteria evaluation of web application firewall (WAF) vendors, we identified the 10 most significant...

Our digital world is generating a massive explosion of data coming from multiple communication channels....

Email is a fundamental feature of modern business. Yet it is also the number one threat vector. Email...

Toad® for Oracle has been the IT community's tool of choice for more than a decade. With Toad, you are...

Security for the industrial internet of things (IIoT) and operational technology (OT) is in its infancy...

Best practices in network access stipulate a zero-trust access (ZTA) approach. CISOs looking to implement...

Using functional programming techniques can make you incredibly efficient when solving certain problems...

Despite the industry's best efforts to bolster secure application development practices, the growing...

Following one of the most challenging years in business history, the pandemic has forced every company...