Collaboration
IDC Tech Spotlight: Employee Experience
A mature employee experience program can simplify workflows across interfaces, online systems, apps,...
2022 Guide to Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees...
IDC research: Evolution of the Service Experience
How can service organizations and discreet manufacturing unearth new revenue streams, and ensure post-sales...
Five Lessons Learned from the Pivot to a Distributed Workforce
Today, it is increasingly important to enable your employees to work remotely. Working remotely gives...
Medium-Business Survey Highlights
In 2020, Dell Technologies and Intel commissioned IDG to conduct an online research study to understand...
Build or Buy? Answering the Eternal Technology Question
The eternal technology question seems to be, 'Build or buy?' It is usually posed when a technology capability...
Behavior Change: An Intelligent Approach for Cyber Security
Technology alone it is not enough to protect you from modern cyber threats. Cybercriminals regularly...
Defending Ukraine: Early Lessons from the Cyber War
The latest findings in our ongoing threat intelligence efforts in the war between Russia and Ukraine,...
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