The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Close transformation gaps and stay ahead of change. With market changes, global disruptions, competitive...

With the recent increase in the number of employees working from home as a result of the COVID-19 outbreak,...

The insurance industry is rapidly becoming a digital experience and insurance providers are racing to...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The news headlines are replete with stories of devastating data breaches, compromising the personal and...

Turn your data into a valuable business asset and a competitive advantage. Artificial intelligence (AI)...

Applications are critical to the way in which an organization functions. To best serve your employees...

Today's organizations are changing rapidly to meet the needs of the times, including Software-as-a-Service...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Are you considering migrating to Microsoft Office 365 or already facing challenges with the move? Don't...

By creating a frictionless foundation for finance, HR, planning, and analytics, Workday can help retailers...

In this paper, we'll evaluate a combination of survey results from 1,000 enterprises in 11 countries...

We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...