The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action....

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

With the recent increase in the number of employees working from home as a result of the COVID-19 outbreak,...

Healthcare workers are on the front lines of these challenges, delivering care, keeping the organization...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Networks are becoming increasingly sophisticated and widely distributed, which is making them even more...

Guest user accounts have been a boon for organizations that rely on Office 365 for communication and...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...

Every sector, business and individual has had to adapt over the last 12 months as a result of the global...

Toad® for Oracle has been the IT community's tool of choice for more than a decade. With Toad, you are...

In 2022, ransomware remained the most prevalent form of attack. In investigations by Secureworks® incident...

Collaboration software can do so much more than simple messaging or conferencing. With the right platform,...

Digital workflows create great experiences and unlock productivity. As a ServiceNow® ITSM customer,...

Organizations across industries continue down the digital transformation path. ESG research shows that...