Artificial Intelligence

Inherent Vulnerabilities Harming Telecommunications Companies
Telecommunications companies are among the most targeted companies in the world, attracting the most...

A Smarter Contact Centre for Employee and Customer Experience
For years, customer service has prioritized cost containment and contact deflection. Today, rising customer...

The future of IT is now
For technology leaders, the next few years will be feast or famine. The rise of platforms as a service...

CCW Digital’s Future of the contact center: A forecast
Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Why Traditional EDR Is Not Working—and What to Do About It
If you work in infosec and haven't been living under a rock, you have undoubtedly heard of EDR. EDR,...

Simplify the complexity of data management
Every aspect of a business produces and requires information whether it's marketing or human resources....

Customer 360 for dummies
Did you know that approximately 300 billion emails are sent every day and that about half of all email...

Embark on a Mission to Hybrid Cloud
Today's businesses need to move and grow quickly—supported by flexibility and reliability. When you're...

2023 Digital Trends
After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Engaging Workers, Growing Business, Protecting the Planet
Recent years have seen the world of EHS and ESG evolving rapidly. The time health and safety or environmental...

Five Keys to Optimize Your Data Lake with Data Governance
This is a story about two data lakes. On the surface, they seem identical. Both hold the same volume...
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