In 2022, ransomware remained the most prevalent form of attack. In investigations by Secureworks® incident...

'The measure of intelligence is the ability to change.' To remain connected, productive and secure in...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable. In...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Secure your CISSP certification! If you're a security professional seeking your CISSP certification,...

The world is experiencing a digital shift, with everyday chores and activities being completed with the...

Cyberattacks are rapidly evolving. It is more critical than ever that your company be protected by the...

Healthcare has a customer experience problem, and it's impacting both care quality and the bottom line. With...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

Cybersecurity is a top priority for Boards and the C-Suite. Strengthen your security posture with executive...

Organisations realise the time is now to move to a new deployment model. Digital transformation and proliferation...

We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...